FAQ

Frequently Asked Questions (FAQ)

Welcome to EONIXOR! Here are answers to our most common questions regarding orders, shipping, payments, and returns.

Shipping & Delivery

Where do you ship?
We currently ship to the United States and the United Kingdom.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 8–15 business days.

Do you provide tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.

Can I change my shipping address after placing an order?
Please contact us immediately if you need to change your address. We cannot guarantee changes after the order has been shipped.

What if my package is lost or delayed?
If your package is lost or significantly delayed, please contact us within 7 days so we can assist you.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date of delivery.

What items are eligible for return?
Items must be unused, in original condition, with all packaging and proof of purchase.

How do I request a return?
Contact us with your order number and reason for return. Returns require approval before shipping.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

How long do refunds take?
Approved refunds are processed within 10 business days to your original payment method.

What if I receive a damaged or incorrect item?
Please contact us within 7 days with photo evidence. We will offer a replacement or refund.

Payment Information

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Apple Pay, Google Pay, Shop Pay, and PayPal.

Is my payment information secure?
Yes, all transactions are processed securely through Shopify using SSL encryption. We do not store your full card details.

What happens if my payment is declined?
If your payment is declined, your order will not be processed. Please verify your payment details or use another method.

Privacy & Security

What personal information do you collect?
We collect information such as your name, email, address, phone number, and order details to process your orders and improve our services.

Do you store payment information?
No, payment details are securely handled by Shopify and certified payment processors.

Do you share my personal data?
We only share data with trusted partners such as payment processors and shipping providers. We do not sell your personal information.

Do you use cookies?
Yes, we use cookies to improve your browsing experience and analyze website traffic.