Refund policy

At EONIXOR, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

Item must be unused and in the same condition as received
All original tags and packaging must be included
Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

3. How to Request a Return

To initiate a return, please contact us at:

Email: support@eonixor.com
Phone: +1 307-358-9790

Please include your order number and reason for return in your message.

Returns sent without prior approval will not be accepted.

4. Return Address

Approved returns must be sent to:

Legal Business Name: EONIXOR
1450 N Riverbend Dr
Douglas, Wyoming 82633
United States

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photo evidence to verify the issue.

Once confirmed, we will offer a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personalized or custom-made products
Personal care products (for hygiene reasons)
Hazardous materials or flammable goods
Gift cards
Final sale items

7. Refund Process

After receiving and inspecting your return:

You will be notified via email regarding approval status
Approved refunds will be issued to the original payment method
Refund processing time may take 10 business days depending on your bank or payment provider